Terms of Service

Welcome to PharoGames. PharoGames is a cloud-native Minecraft minigames network, including our Java Edition game servers (play.pharogames.net), our website (pharogames.net), and our Discord community (discord.gg/pharogames). PharoGames is operated by an individual based in Canada (referred to throughout these Terms as "the operator of PharoGames," "we," "us," or "our"). PharoGames is not a formally registered company.

These Terms of Service (the "Terms") are a legal agreement between you and the operator of PharoGames. By connecting to our game servers, creating a website account, joining our Discord, making a purchase, or otherwise using any part of the PharoGames network (collectively, the "Service"), you agree to be bound by these Terms. If you do not agree, do not use the Service.

These Terms work alongside our Privacy Policy, which explains in detail what data we collect, how we use it, who we share it with, and the rights you have over your data. Please read both documents. Where these Terms describe data practices, the Privacy Policy controls on the details.

NOT AN OFFICIAL MINECRAFT SERVICE. NOT APPROVED BY OR ASSOCIATED WITH MOJANG OR MICROSOFT.

1. Eligibility & Age

Playing the game servers. Anyone of any age may connect to and play on our Minecraft game servers. To do so, you need a valid, paid Minecraft account through your Microsoft account, in good standing with Mojang/Microsoft.

Website accounts, forums, support, and purchases. To create a website account, post on our forums, open support tickets, or make purchases, you must be at least 13 years old.

• Under-13 not permitted. Our website and accounts are not directed to, and may not be used by, children under 13. When you register with an email address we ask for your date of birth and block sign-ups under 13. We do not knowingly collect personal information from a child under 13; if we learn that we have, we will delete it. If you believe a child under 13 has created an account, contact privacy@pharogames.net.

Purchases by minors. If you are under 18 (or the age of majority in your jurisdiction), you must have the permission of a parent or legal guardian before making any purchase. By making a purchase, you represent that you have that permission.

Subscriptions by minors (recurring billing). Some Ranks are sold as auto-renewing subscriptions (see Sections 4 and 5). If you are under the age of majority in your jurisdiction, you must have your parent or guardian's permission specifically for the recurring charge — not merely a one-time purchase — before any Rank subscription begins. A parent or guardian may cancel the subscription at any time on the child's behalf through account settings or by contacting support@pharogames.net.

By using the Service, you represent that you meet the applicable age requirements above and that you have the legal capacity to enter into these Terms.

2. Your Account

When you create a website account, you agree to:

• Provide accurate and current information (such as a valid email address).
• Keep your password and login credentials secure. You are responsible for all activity that occurs under your account.
• Notify us promptly at support@pharogames.net if you believe your account has been compromised.

Additional account rules:

• One account per person. You may not create or operate multiple website accounts, and you may not use accounts to evade bans, mutes, or other moderation actions.
• Linking. You may link your Minecraft account and your Discord account to your PharoGames account. You may also sign in using a Google, GitHub, or Discord social login. You are responsible for keeping those linked accounts secure with their respective providers.
• Creator channel linking. You may link a Twitch or YouTube channel to earn the cosmetic Media rank. If you link a YouTube channel, PharoGames uses YouTube API Services, and by using this feature you agree to be bound by the YouTube Terms of Service. The Google Privacy Policy governs Google's handling of your data, and you may revoke PharoGames' access at any time in your Google security settings. We read only your channel's id and title (to confirm ownership) and your channel's public subscriber/viewer statistics (to set eligibility) — see Sections 2.11 and 12.1 of our Privacy Policy.
• No account sharing or transfer. You may not share, sell, rent, lease, or transfer your account, account access, or login credentials to anyone else. This restriction applies to your account itself — it does not prevent you from using the official in-Service gift feature to send virtual items to another player where that feature is offered (see Sections 4, 5, and 6).

We may refuse, suspend, or terminate accounts at our discretion, including for violations of these Terms (see Section 9).

3. Rules of Conduct / Acceptable Use

You agree to play fair and treat others with respect across the entire PharoGames network — game servers, website, forums, and Discord. You must not:

• Cheat. No hacked clients, cheat mods, X-ray, auto-clickers, macros that grant an advantage, exploits, bug abuse, or anything that gives an unfair gameplay advantage.
• Undermine competitive integrity. No cross-teaming or unauthorized alliances in solo game modes, win-trading, stat or leaderboard boosting, ghosting (passing information from a spectator or eliminated player to players still alive, by any route including third-party voice or messaging), AFK farming of rewards or progression, griefing, deliberate team-killing, or deliberately throwing a match.
• Harass or harm others. No harassment, bullying, threats, hate speech, discrimination, doxxing, or content that targets others based on protected characteristics.
• Abuse in-game voice chat. No mic spam, screaming, soundboards, music playback, or deliberately distorted or painful audio. Every prohibition in this Section applies to what you say on in-game voice exactly as it applies to what you type. You must be at least 13 years old to transmit on in-game voice (Section 1).
• Impersonate. No presenting yourself as PharoGames staff, or as another player or creator, through your username, nickname, skin, in-game disguise, or claims made in chat or voice.
• Spam or advertise. No spam, flooding, scams, phishing, or advertising other servers, websites, or services without permission.
• Abuse moderation and support tools. No knowingly false or coordinated player reports, and no spamming appeals or support tickets to relitigate a decision already reviewed.
• Post illegal or harmful content. No content that is illegal, infringing, sexually explicit, exploitative of minors, or that promotes violence or self-harm.
• Disrupt the Service. No attempts to overload, attack, reverse-engineer, or gain unauthorized access to our systems, or to interfere with other players' experience.
• Follow chat rules. Keep in-game chat, in-game voice, forum posts, and Discord messages civil and within the rules posted for those spaces.

Consequences for violations are proportionate and may include a warning, mute, kick, temporary or permanent ban, content removal, loss of access to features, or account termination. Repeated or severe violations escalate faster. Our moderation decisions are described further in Section 9.

4. Virtual Items & Currency

The Service offers in-game currencies and items. Here is how they work:

Key terms that apply to all virtual items and currency:

• License, not property. Virtual items and currency are a limited, personal, revocable, non-exclusive license to use them within the Service. You do not own them. They are not your property.
• No real-world or cash value. Virtual items and currency cannot be redeemed for real money, cash, or anything of monetary value outside the Service, except as expressly described in our refund terms (Section 6).
• Non-transferable, except gifts. You may not sell, trade, or transfer virtual items or currency between accounts, except through the official in-Service "gift" feature where one is offered. Gifting through that feature is expressly permitted and is the only sanctioned way to send items to another player.
• Tied to your account. Items and currency are bound to your account and are lost if your account is terminated for cause.
• We may change the economy. We may add, modify, suspend, remove, re-price, or revoke any virtual item, currency, Rank perk, Cosmetic, or feature, and otherwise adjust the in-game economy, at any time and for any reason — including business, creative, technical, balance, or legal reasons. This does not permit us to revoke a purchased permanent Rank itself (as distinct from its perks and benefits), which you keep as described in Section 5.1, subject to Section 9. We make no guarantee that any item, currency, price, perk, or feature will remain available or unchanged. Changes to the in-game catalog, prices, perks, or item availability are changes to the Service, not amendments to these Terms (see Section 13). Apart from anything applicable law requires, the specific commitments in the "Rank perks may change," "Removed Cosmetics are credited," and "Balances do not expire" bullets below and in Sections 5.3 and 6.2 are the only notice or compensation owed for such changes.
• Rank perks may change. A Rank — permanent, subscription, or gifted — is a license to that Rank as it exists from time to time, not to any fixed list of perks. We may add, modify, replace, or remove any Rank perk or benefit at any time, including for Ranks already purchased and for subscriptions mid-term. Buying a Rank does not entitle you to any specific perk remaining available or unchanged; a permanent Rank is permanent as to the Rank itself, not as to its perks. Changed perks will remain cosmetic or convenience-only (Section 7). Changes to a subscription Rank's price follow the notice terms in Section 5.3. If a change materially reduces a Rank's overall benefits, we will give reasonable advance notice through the Service, and — if you hold an active subscription for that Rank — you may cancel before the change applies; if it applies before your current paid term ends, you may instead request a pro-rata in-Service credit (in Gems) for the remainder of that term. Nothing in this bullet limits any rights applicable law gives you for such a change.
• Price changes are not retroactive. We may raise or lower the price of anything we sell — Gem packs, Cosmetics, Ranks, bundles, or any other item — at any time. A price change (including a discount, a sale, or an item becoming free) applies from the moment it takes effect. It does not entitle you to a refund, credit, price adjustment, or any other compensation for a purchase you already made at an earlier price.
• Removed Cosmetics are credited. If we permanently remove a Cosmetic that was purchased in its own store transaction (by the holder, or as a gift for the holder), we will automatically credit the account that holds it with the amount that was paid, in the currency it was purchased with (Gems or Coins), as described in Section 6.2. Cosmetics acquired without their own purchase may be removed without compensation.
• Balances do not expire. We will not expire your Gem or Coin balances due to inactivity or the passage of time. Balances remain subject to forfeiture under Section 9 (termination for cause) and to adjustments needed to correct fraud, abuse, or error.

5. Purchases & Billing

Payment processing. Purchases are processed by Stripe or PayPal, depending on the payment method you choose at checkout. PayPal also handles wallet methods (Apple Pay, Google Pay) and local payment methods (iDEAL, Bancontact, BLIK, eps and Przelewy24). Prices are set in U.S. Dollars (USD); if you choose another currency, the amount shown at checkout is the exact amount you will be charged in that currency (see Section 5.3). Full card and payment-instrument data is handled exclusively by the processor under PCI-DSS standards and never touches PharoGames servers. The billing email you provide is given to that processor and is not stored by PharoGames.

Gems. Gems are sold in packs of varying sizes. The packs and prices in force at any time are those displayed at checkout; they may change from time to time (see Sections 4 and 5.3), and such a change is not an amendment of these Terms. Gems are delivered to your account immediately after purchase.

Cosmetics are one-time purchases made with Gems (or, for some items, Coins), or are unlocked in-game. Permanent Ranks and gift Ranks are one-time purchases (see below).

5.1 Ranks

Ranks are sold in two forms, and either form may also be given as a gift:

Permanent Ranks (currently Magma, Sculk, and Obsidian) are one-time purchases, not subscriptions — there is no renewal and no recurring charge. You keep the Rank itself for as long as your account exists and remains in good standing. You may upgrade a permanent Rank to a higher tier by paying the difference shown at checkout. "Permanent" refers to the Rank itself: its perks and benefits are not fixed and may change as described in Section 4.

Subscription Ranks (currently Pharolen) are auto-renewing subscriptions billed through Stripe at the billing interval presented at checkout (for example, monthly or annually). Because this is a recurring charge, the following terms apply:

• Clear consent before you are charged. Before you complete a subscription purchase, the checkout will clearly present the renewal price, the billing interval, and the fact that the subscription renews automatically until you cancel. You must affirmatively agree to these recurring terms before any charge is made. By completing checkout, you authorize recurring charges at that interval to your payment method until you cancel.
• Cancel any time — as easy as signing up. You may cancel at any time through your account settings (self-serve), with no extra steps, retention offers, or hurdles — cancelling is at least as easy as subscribing. You may also cancel by contacting support@pharogames.net. Cancellation stops future renewals; your current paid term continues until it ends, and you keep access to the Rank through the end of that term (with its perks and benefits as they may change under Section 4).
• Renewal reminders. Where required by applicable law, we will send you advance reminders that your subscription will renew, including the renewal date and amount, so you can cancel beforehand if you wish.
• Minors. If the subscriber is under the age of majority, a parent or guardian must consent to the recurring charge and may cancel at any time (see Section 1).

Gift Ranks. A gift Rank is a one-time purchase and does not auto-renew. A gifted permanent Rank is permanent (subject to Section 4); a gifted subscription Rank lasts for the gifted period shown at checkout and then expires.

5.2 EU/UK Consumers — Right of Withdrawal for Digital Content

If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right to withdraw from a distance purchase of digital content without giving a reason. However, when you purchase digital content (such as Gems, Cosmetics, or a permanent Rank) that is delivered or made available immediately, you are asked to expressly request immediate access and to acknowledge that you thereby lose your 14-day right of withdrawal once delivery/performance has begun. By requesting immediate access at checkout, you consent to immediate performance and waive that withdrawal right to the extent the content has been supplied. For subscription Ranks, which are ongoing services rather than one-shot content, the 14-day withdrawal right applies from purchase (and, where the law provides, from renewal): if you withdraw after asking us to begin the subscription immediately, you receive a refund reduced proportionately to the part of the term already supplied. This does not affect your other statutory consumer rights.

5.3 Taxes and Price Changes

• Taxes. Prices may not include applicable taxes. You are responsible for any taxes, duties, or similar charges associated with your purchase, which may be calculated and collected at checkout.
• Price changes. We may change the price of anything we sell — and the contents of Gem packs and bundles — at any time. Prices for one-time purchases may change without advance notice, and a price change does not entitle you to a refund, credit, or price adjustment for an earlier purchase (see Section 4). For subscriptions, we will give you at least 30 days' advance notice of any price change, and the new price applies only to renewals that occur after the change takes effect. If you do not accept a subscription price change, you may cancel before it applies; your current paid term will continue at the original price through the end of that term.

6. Refunds, Disputes & Chargebacks

This Section 6 is our refund policy. You can submit a refund request at /store/refunds (sign-in required) or by contacting support@pharogames.net.

All sales are final. Because purchases are digital items and currency delivered to your account immediately, all purchases are non-refundable, except:

• where a refund is required by applicable law — for example, the EU/UK statutory right of withdrawal described in Section 5.2 (to the extent you have not waived it by requesting immediate access), an unauthorized transaction, or any other mandatory consumer-protection right you hold where you live;
• where we permanently remove a purchased Cosmetic from the Service — in that case you are credited as described in Section 6.2, which is a standing commitment, not a discretionary courtesy; or
• where we choose to grant a refund at our sole discretion (for example, for a purchase that failed to deliver). Any discretionary refund is a one-time courtesy and does not waive this policy.

When a refund is granted (whether required by law or at our discretion — for removed Cosmetics, see Section 6.2 instead):

• the granted items are revoked from the account they were delivered to, and for USD purchases the refund is issued through Stripe to your original payment method;
• a refunded purchase made with Gems (for example, a Cosmetic bought with Gems) returns those Gems to the buyer's in-game wallet as store credit; a refund of a Gem pack itself (a USD purchase), where granted, is issued through Stripe to the original payment method and the pack's Gems are revoked from the wallet. Gems themselves have no cash value and are never redeemable for cash; and
• a refunded gift purchase revokes the gifted item from the recipient and credits the buyer.

To request a refund or report a problem with a purchase, contact support@pharogames.net.

Payment data held by our payment processors. Some payment information — including your billing email and full card or PayPal account data — is held by Stripe or PayPal, whichever processed your purchase, under that company's own terms and privacy policy, and is not stored by PharoGames. We cannot access, export, or delete that data on your behalf. To exercise data-protection rights over information held by a processor, please contact that processor directly (see also Privacy Policy Section 8).

6.1 Payment Disputes & Chargebacks

A chargeback or payment dispute is a right you may hold under card-network rules and consumer-protection law, and we respect that. To make sure genuine problems get solved quickly and to protect the Service from fraud:

• Contact us first. If you have a billing problem — an unexpected charge, a charge you don't recognize, a purchase that didn't deliver, or an unauthorized transaction (for example, a charge made by a child without permission) — please contact support@pharogames.net before filing a dispute. Most issues can be resolved directly and quickly.
• Legitimate and statutory disputes are protected. Filing a dispute to assert a genuine right — including an unauthorized-transaction claim or any other right you are entitled to under applicable law — will not, by itself, result in a ban. If a dispute is resolved in your favor, or otherwise found legitimate, no ban will result from it.
• Fraudulent or unwarranted chargebacks. Filing a fraudulent or unwarranted chargeback — for example, disputing a charge for items you in fact received and used, without first contacting support, in order to obtain items for free — is a form of payment fraud. This may result in revocation of the disputed items and a ban from the PharoGames network to protect against fraud. We will limit any such action to what is reasonable in the circumstances.
• Appeals. If you believe a dispute-related action was taken in error, you may appeal through our Discord at discord.gg/pharogames, and we will review your case.

6.2 Removed Cosmetics

We may permanently remove a Cosmetic from the Service at any time and for any reason (see Section 4). A Cosmetic is permanently removed when we retire it from use by the accounts that hold it without an announced return; if a purchased Cosmetic has been continuously unusable for more than twelve (12) months without an announced return date, we treat it as permanently removed for the purposes of this Section. Seasonal or rotating shop availability affects only whether an item can currently be bought, not whether owners can use it, and is never a removal; nor are maintenance windows or temporary bug-related suspensions.

If we permanently remove a Cosmetic that was purchased — bought in its own store transaction with Gems or Coins, whether by the account that holds it or as a gift for it through the official gift feature — then:

• we will automatically credit the account that holds the Cosmetic with the amount that was paid for it, in the currency it was purchased with (Gems or Coins), as recorded on the purchase order — you do not need to file a request. Unlike a discretionary refund of a gift purchase (Section 6), the removal credit always goes to the account that holds the item;
• for a Cosmetic obtained through a purchased bundle, the credit is the share of the bundle price attributed to that item at the time of purchase or, if no attribution was recorded, a reasonable pro-rata share of the bundle price;
• the credit is in-Service store credit only: it is never paid in cash, never sent to a payment method or card, and has no monetary value outside the Service (Section 4);
• the credit does not apply to Cosmetics that were not purchased in their own store transaction — for example, Cosmetics delivered through gameplay, Rank perks, promotions, or Battle Pass progression (including paid or premium Battle Pass tracks, where your purchase is of the pass, not of any individual reward) — or to items forfeited under Section 9 (suspension or termination for cause); and
• if a credited Cosmetic later returns to the Service, we may restore it to your account only by reversing the unspent credit or by offering you the choice between keeping the credit and regaining the item.

This credit is a standing commitment: the "one-time courtesy" language above does not apply to it. It is in addition to, and does not limit, any right you hold under applicable law.

7. Fair Play, No Pay-to-Win & Mojang Guidelines

PharoGames is committed to fair play. All purchases on the network are cosmetic or convenience only. Purchases never grant a competitive gameplay advantage, and PharoGames is not pay-to-win.

PharoGames operates in accordance with Mojang's Commercial Usage Guidelines, including the requirement that paid items be cosmetic or convenience-based and not confer a gameplay advantage. Coins, Gems, Ranks, and Cosmetics are designed to comply with these guidelines.

PharoGames is an independent community network. NOT AN OFFICIAL MINECRAFT SERVICE. NOT APPROVED BY OR ASSOCIATED WITH MOJANG OR MICROSOFT. "Minecraft" is a trademark of Mojang/Microsoft, used here only to describe compatibility.

8. User-Generated Content

The Service lets you create and share content, including forum threads and posts, poll votes, support tickets, in-app notifications, friend interactions, and other community content ("User Content").

• You own your content. You retain ownership of the User Content you create.
• License to us. By posting User Content, you grant the operator of PharoGames a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, index (including in our search system), distribute within the Service, and moderate that content for the purpose of operating and improving the Service.
• Content standards. Your User Content must comply with Section 3 (Rules of Conduct). You are responsible for what you post, and you represent that you have the rights to post it.
• Moderation. We may review, edit, remove, or refuse to display any User Content at our discretion, including content that violates these Terms or applicable law.
• Chat & direct messages. In-game text chat and direct messages may be logged, retained, and reviewed — including by automated and AI-assisted moderation — for safety and rule enforcement, as described in our Privacy Policy. By using these features you consent to that monitoring.
• Voice recording. In-game voice chat is always recorded. When you transmit on in-game voice, all of your voice is recorded — automatically and for every speaker, not only when a report is made — for moderation and match replay, as described in Section 2.10 of our Privacy Policy. We do not create a voiceprint or any biometric identifier from your audio. Ordinary "ambient" recordings are retained for about 21 days; recordings tied to a report, moderation action, or appeal are kept for up to about 366 days. By using in-game voice chat you consent to this recording, retention, and review. If you do not consent, do not transmit on in-game voice. In-game voice chat is available to anyone who joins our game servers with a compatible voice mod; it does not require a PharoGames website account. You must be at least 13 years old to transmit on in-game voice. We do not knowingly record a child under 13; if we learn that we have, we delete that audio promptly. Parents and guardians: contact privacy@pharogames.net and we will remove your child's recordings.

9. Moderation, Suspension & Termination

We may take moderation action — including warnings, mutes, kicks, content removal, temporary or permanent bans, and account suspension or termination — when we reasonably believe you have violated these Terms, our rules, or applicable law, or to protect the Service and its players.

• No refunds for items lost to a justified ban. If your account is suspended or terminated for cause, you forfeit access to virtual items and currency associated with it, and you are not entitled to a refund for them (including the Section 6.2 credit).
• Ban evasion. Attempting to evade a ban (e.g., with alternate accounts) is itself a violation and may result in further action.
• Your choice to leave. You may stop using the Service and delete your account at any time through your account settings or by contacting privacy@pharogames.net. Some records may be retained as described in our Privacy Policy and Section 13 (for example, anonymized order records for tax and chargeback purposes, and ban records by Minecraft UUID to prevent ban evasion).

10. Intellectual Property

The PharoGames name, logo, branding, website, original game modes, configurations, artwork, text, and other materials we create (excluding User Content and third-party assets) are owned by the operator of PharoGames and protected by intellectual-property laws. You may not copy, reproduce, distribute, or create derivative works from our materials without permission, except as allowed by these Terms or applicable law.

• Respect others' IP. You must not post content that infringes anyone else's copyright, trademark, or other rights.
• Minecraft assets. "Minecraft," related assets, and the Minecraft brand are the property of Mojang/Microsoft, used only as permitted by Mojang's guidelines.
• DMCA / takedown. If you believe content on the Service infringes your intellectual-property rights, contact support@pharogames.net with a description of the work, the location of the allegedly infringing material, your contact information, and a statement of good-faith belief that the use is unauthorized. We will review and respond to valid notices.

11. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

• We do not guarantee that the Service will be uninterrupted, secure, error-free, or free from data loss. Downtime, maintenance, bugs, and loss of data or virtual items can occur.
• The Service may include beta, experimental, or test features that are unfinished and may change or be removed at any time.
• While we take security seriously (see our Privacy Policy), no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

12. Limitation of Liability & Indemnification

Limitation of liability. To the maximum extent permitted by law, the operator of PharoGames will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, virtual items, profits, goodwill, or opportunities, arising out of or related to your use of the Service.

To the maximum extent permitted by law, the total liability of the operator of PharoGames for all claims arising out of or related to the Service will not exceed the total amount you paid to PharoGames in the twelve (12) months before the event giving rise to the claim. If you have not paid PharoGames anything during that period, our total liability to you is limited to the fullest extent permitted by law.

Indemnification. You agree to indemnify and hold harmless the operator of PharoGames from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your misuse of the Service, your User Content, or your violation of these Terms or applicable law.

Some jurisdictions do not allow certain limitations or exclusions of liability, so some of the above limitations may not apply to you. In that case, our liability is limited to the maximum extent permitted by law.

13. Changes to the Terms

We may update these Terms from time to time, for example to reflect changes in the Service, our practices, or the law. When we make changes:

• We will update the Effective date at the top of this document.
• For material changes, we will provide reasonable notice through the Service, by email, or via Discord before they take effect.

Changes to the Service itself — including the in-game catalog, item and Cosmetic availability, Rank perks and benefits, and prices — are governed by Sections 4 and 5, may be made at any time, and are not amendments to these Terms.

Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and may delete your account.

Update of August 4, 2026. Section 3 now names conduct that our published Server Rules and our moderation practice already treated as prohibited but that Section 3 described only in general terms: cross-teaming and other competitive-integrity abuse (win-trading, stat boosting, ghosting, AFK farming), abuse of in-game voice chat, impersonation of staff or other players, and abuse of the report and appeal system. These add no new penalty and change no existing one; they make the written rule match how the Service has been moderated.

14. Governing Law & Disputes

These Terms are governed by the laws of Canada and the Province of Ontario, without regard to conflict-of-laws principles.

• Informal resolution first. Before starting any formal proceeding, you agree to contact us at support@pharogames.net and attempt to resolve the dispute informally in good faith. Most disputes can be resolved this way.
• Venue. Subject to applicable law, you agree that any dispute that cannot be resolved informally will be brought in the courts located in the Province of Ontario, Canada, and you consent to their jurisdiction.
• Local rights. Nothing in this section deprives you of mandatory consumer-protection rights under the laws of your place of residence.

15. Contact

For questions about these Terms, billing, or general support:

• General & billing: support@pharogames.net
• Privacy & data requests: privacy@pharogames.net
• Community & appeals: discord.gg/pharogames

NOT AN OFFICIAL MINECRAFT SERVICE. NOT APPROVED BY OR ASSOCIATED WITH MOJANG OR MICROSOFT.