Support

Go to your profile page on the website and click "Link Minecraft Account". You'll receive a code to run in-game with /link <code>.

Visit the Store page and browse available ranks. You can purchase with real money via Stripe or with in-game coins.

Ranks are applied automatically within a few minutes. If it's been over 10 minutes, please open a support ticket.

All purchases are digital items delivered to your account instantly, so all sales are final and purchases are non-refundable. Refunds are only issued where required by law or granted at our discretion (for example, an item that failed to deliver). You can submit a request from your Order History page and we'll review it within 48 hours.

Submit a support ticket with the category "Appeal" and include your Minecraft username, the reason for the ban, and why you believe it should be removed.

You can read the full server rules at https://pharogames.net/rules (or use /rules in-game). Key rules: play fair (no cheating or banned mods), no hate speech or harassment, treat everyone with respect, and no scamming or real-money trading. Punishments are at staff discretion and escalate with severity; some offences are an immediate permanent ban.